Privacy policy
Collection of your data:
We collect and store the following personal data in our webshop database when you make a purchase: Name, telephone number, e-mail address and address, delivery address, payment information
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and some of the cookies installed on your device.
When you sign up for our newsletter, you automatically consent to us collecting the information you give us, such as name, phone number, email address and address.
How we use your personal information:
We use the order information that we generally collect to fulfill all orders placed through CRAFT COLLECTIVE COPENHAGEN (including processing your payment information, shipping and delivery of invoices and/or order confirmations). In addition, we use this order information to:
- Communicate with you
- To process your payment and deliver the goods you have purchased
We use the device information that we collect to help us screen for potential risks and fraud (in particular, your IP address) and to optimize conversion on the website, improve it and carry out targeted marketing and advertising campaigns. We also use your IP address to determine your geographic location.
Only employees who have a need through their position can access your personal data.
We store your data for 5 years according to the applicable accounting obligations.
Cookies:
At www.craftcollectivecph.com, cookies are used with the aim of optimizing the website and its functionality, so that the visit will be as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy .
Log statistics:
We use log statistics at www.craftcollectivecph.com ,
which means that we have a statistics system that collects information that can give us a statistical indication of how many visitors the site has, where they come from, on which landing page they leave the site, and more.
The log statistics are only used for the purpose of improving Craft Collective Copenhagen's website.
Sharing of your personal information:
- is to comply with laws and regulations
- is necessary to deliver our service to you
We share your personal information with third parties to help us use your personal information.
For example, we use Shopify to run our online store (you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy
We also use Google Analytics to help us understand how our customers use the website (you can read more about how Google uses your personal information here: https://www.google.com/intl/da/policies/privacy / .You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Your rights:
You have the right to request access, review of your personal information we hold about you and to ask for your personal information to be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below.
You have the right to lodge a complaint with the Data Protection Authority, Borgergade 28, 5, 1300 København K (email: dt@datatilsynet.dk) about how we handle your personal data.
Consumer protection
Learn more about your consumer protection when you pay online with PensoPay's payment service solution: https://pensopay.com/mere/forbrugerbestelltstellung/Complaints
Complaints about products can be sent to:
The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For citizens of Europe who reside outside of Europe, complaints must be submitted through the EU Commission's Online Complaints Platform.
ec.europa.eu
When complaining, you must terminate our email address, info@craftcollectivecph.com, and the website where you made your purchase.
Data storage:
When you place an order in our webshop, we store your order information for our records, unless and until you ask us to delete this information.
Changes:
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
Contact:
For more information about our privacy practices, if you have any questions, or if you wish to file a complaint, please contact us by email at info@craftcollectivecph.com