Trading conditions

Trading conditions

The following trade terms apply for all products which are ordered via our webshop: www.craftcollectivecopenhagen.com

Craft Collective Cph reserves the right to update or modify these terms and conditions at any time without prior notice. We therefore recommend you to review these terms and conditions whenever you use our website.

To shop at www.craftcollectivecopenhagen.com you must be at least 18 years old and have a valid credit card that we accept.

Contact:

Communication & receipt:

After finalizing an order with payment, you will receive an order confirmation via e-mail from Craft Collective Copenhagen. Please note that this email is not a final acceptance of your order. When the order is packed and shipped you will receive a final confirmation and receipt via e-mail.

Payment:

Craft Collective Copenhagen accepts online payments with the following credit cards:

Visa/Dankort, Mastercard, Mobilepay Online, Visa Electron, Maestro.

If you use a foreign payment card, a fee will be added in relation to the total amount. The fee will depend on the type of payment card which will be confirmed at checkout.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

Payment via MobilePay is possible for Danish customers. You can choose this payment option in the last payment window.

All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK), Euro (EUR)

Craft Collective Copenhagen uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Craft Collective Copenhagen's own website also uses encryption with SSL protocol.

Fee:

All prices include Danish tax but do not include freight costs. The freight cost will be confirmed at checkout when the delivery address has been completed.

OUTSIDE EU COUNTRIES: We recommend that you contact the selected delivery company for more information on the tax rules in your country.

Changes:

Craft Collective Cph reserves the right to update or change the prices and delivery terms without prior notification. These changes will not affect orders which we have already accepted by a receipt or invoice via email.

Security:

Our payment system works in cooperation with Pensopay. All payment data which is sent between the browser and Craft Collective Cph will be encrypted.

Product information:

Craft Collective Cph makes every effort to ensure that the product corresponds as closely as possible to the pictures displayed online. However, variations can occur. These could include, but are not limited to, slight differences in shades of fabric, colour, texture or dimensions of products.

Handmade products:

Craft Collective Cph offer many handmade products in our webshop and for this reason and due to the nature of handmade items, there might be slight imperfections and some products may have minor variations.

Our return policy:

ATTENTION! No returns on furniture.

Craft Collective Copenhagen offers a 14-day full refund on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail about info@craftcollectivecph.com . and request for a return label. In your message, clearly make us aware that you want to use your right of withdrawal.

The product must always be returned unused, in the same condition and in original packaging as when you purchased the item.

Condition of the item you have returned:

You are responsible for the condition of the product, and for the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means that when the purchase is cancelled, you will receive a minor portion or none of the purchase amount refunded. It is up to two Craft Collective Copenhagen to evaluate the item's condition.

If something is broken or defective:

Please note that any damage that is visible on delivery should be notified immediately.
If you want to report a claim please let us know within 7 days after receiving your purchased by sending an e-mail: info@craftcollectivecph.com preferably with attached photos of the damaged product or product with defects, so we can get the item refunded or replaced. We will kindly replace the product or return the cost of the product if it is no longer in stock. Refund

We can only return money to the card owner who paid for the item bought in our webshop.

Tracking:

You will be assigned a 'Track and Trace' number in an email when the order has been dispatched, so you can track your parcel.

Please note that it is not possible for us to provide tracking orders for furniture and other large products. You will be contacted by mail or phone for a delivery day before the order leaves the warehouse.

Delivery time

Denmark: app. 1-2 working days

Europe: app. 5-7 working days

Rest of the world: app. 8-10 working days